123waow.com buyer protection

We're commited to create Europes best online marketplace.That's why we created our cutomer pledge to make it easy and more secure than ever to buy on 123waow.com.

Return & Refund

123waow.com will provide a full refund in the event of the following outcome(s):
You never received your item(s)Full or partial refund if the items are not as described
You can accept a partial refund and then keep the item(s).
You can return the item(s) for a full refund

How does 123waow.com protect you?

Contact the Seller

If you have not received your order on time, or the order is not as described, please contact the seller.

Open a dispute to submit your proposal

If the problem you are experiencing does not get solved by the seller, you can refer to 
123waow.com on how to submit a dispute.

Escalate the dispute to 123waow.com

If you are not satisfied with the seller’s proposed solution, you can request 123waow.com medation
123waow.com will then arbitrate on your behalf, based on the evidence collected from both you and the seller.

Shopping Tips

Before placing an order, you are advised to check the seller’s information.
Customer “feedback”
Detailed seller ratings
Do not confirm the delivery if you do not receive your order.
Check the condition in which the order arrives in.
Do not make any direct payment to any sellers.Making your payment and transactions safe.
PCI-DSS certification123waow.com holds the payment during the transaction.
123waow.com releases the payment after the buyer confirms the delivery of their order(s)